Return Policy

Return Policy

Soft Goods
Bedding, changing pad covers, mattresses and changer pads can be returned for a refund or exchange, provided that a Return Authorization Request is made within 14 business days from the receipt of your order.

Please send an email to hello@cocoongoods.com with the order number and the reason for your return, and we will issue Authorization.

Returned merchandise must not be used, soiled, or washed and must be in new, resalable condition in its original packaging to qualify for a refund or credit.

All returned items will be inspected before your credit is issued.

Customer is responsible for all shipping costs to and from delivery location for any returned products.
We are not responsible for return packages that may be lost or damaged in transit.

Please note that shipping charges are non-refundable.

Other Goods
Due to the nature and use of these products, Toys and paint cannot be returned.

Cancellations
Most items ship within 48-72 hours. All cancellations must be made within 24 hours from the time the order was placed. Any cancellation request beyond 24 hours may incur a restocking fee. Once your order is on its’ way, it may not be cancelled. Please refer to our return policy in this case. If you are unhappy with your purchase for reasons other than a manufacturing defect, please reach out to us so we can discuss a solution that works.