Return policy

Furniture
Returns are allowed up to 14 days of receipt for all in stock furniture items.

Please contact our customer service team by sending an email to hello@cocoongoods.com with the order number, a quick explanation of the reason why you wish to return the product, and any detail you consider important. We will answer emails within two working days. Our customer service team will then contact you to organize a collection and explain all the necessary procedures.

Items must be sent back in the original, unopened, unmarked and undamaged packaging, otherwise a 30% restocking fee will be incurred.

Items and packaging must not have been used, assembled or modified in any way.

Customer is responsible for all shipping costs to and from delivery location for any returned products.

We are not responsible for return packages that may be lost or damaged in transit.

Please note that shipping charges are non-refundable.

Soft Goods
Bedding, changing pad covers, mattresses and changer pads can be returned for a refund or exchange, provided that a Return Authorization Request is made within 14 business days from the receipt of your order.

Please send an email to hello@cocoongoods.com with the order number and the reason for your return, and we will issue Authorization.

Returned merchandise must not be used, soiled, or washed and must be in new, resalable condition in its original packaging to qualify for a refund or credit.

All returned items will be inspected before your credit is issued.

Customer is responsible for all shipping costs to and from delivery location for any returned products.
We are not responsible for return packages that may be lost or damaged in transit.

Please note that shipping charges are non-refundable.

Other Goods
Due to the nature and use of these products, Toys and paint cannot be returned.